FAQ

please contact us via chat
with any questions

Do I need socks and gloves?

Reusable non-slip socks are required in the park. Non-slip socks are not required for laser tag. Gloves are optional and are available for your convenience. If you already own a pair of safety grip socks, you can bring them. If not, you must purchase Thrillz Safety Grip Socks.

Do I need to make a reservation online or in the park?

We accept walk-ins on all days of operation. If you’d like to buy tickets ahead of time, you can purchase tickets to make a reservation here.

How do I make a reservation?

You make a reservation when you buy/book tickets online. To confirm your purchase, you’ll receive aconfirmation email with all your tickets along with the booking ID number for the reservation.

Do you have lockers?

Yes, we do have lockers.

Who can sign the waiver? (Can I sign a waiver for a kid who is not mine?)

Only the parent/legal guardian can sign a waiver for a child under 18. The waiver can be done online or in-store. Waivers only need to be filled out once, and it stays on file with us. If you are bringing someone else’s child, please make sure that the parents fill out the waiver as well.

Is Thrillz only for kids?

Thrillz is fun for every kid and every-kid-at-heart. Our park is just as much fun for adults as it is for kids.

Does my arcade card expire?

No, your arcade card never expires, and you can bring it with you every time you visit. Unfortunately, you cannot use your arcade card from our Danbury location at our KOP location.

How long is the Virtual Reality Roller Coaster Ride?

There are over several different virtual reality roller coaster rides. Some may take you to pre-historic Dinosaur Island, or on an upside-down flight over Mars. Each ride varies around 3-4 minutes in length, and forever in your memory.

Can I watch my kids play?

Yes, there’s seating areas around the park for parents to watch their kids play. There is also a lounge for parents to sit at all Thrillz park locations.

Do you change your hours for vacation and holidays?

Yes, please check the website for the most up-to-date information.

What if I have more questions?

The best way is to contact us via the chat feature at the bottom right corner of the page! Leave us your email and we’ll get back to you.

What if I need to change the date of my reservation?

No problem, you can message us via the chat icon in the bottom right corner, and we can get that changed in the system to the new date and time.  Even if you don’t message us, we will still be able to find your reservation and honor it on a different date.

What’s the address of the park?
What if I am late for my reserved time?

There is a 20-minute grace period. No worries, we start your time when you arrive and check-in at the front counter.

Where do I park?

Please follow GPS directions to the 555 Henderson Road parking lot, if the parking lot is filled, please follow the signs for parking in our rear lot. If you have found that the rear lot is filled as well, please follow the signs for our auxiliary parking less than a quarter mile away from our park at 601 Henderson Rd.

If I buy the non-participant ticket, can I still purchase other attractions like the VR Roller Coaster/Gyro/Laser Tag?

Yes, absolutely!

What are the age or height requirements for the rides?

– The Thrillz Obstacle Course, giant slides, and trampoline courts are for kids 6 and up.
– Jr Thrillz ginormous indoor playground is for children 4-10 years old.
– Our Mini Thrillz is for kids 3 and under.
– Our Gyro has a minimum height requirement of 54 inches
– The VR Coaster has a minimum height requirement of 56 inches.

Do I have to purchase Thrillz Safety Grip Socks?

If you already own a pair of safety grip socks, you can bring them. If not, you must purchase Thrillz Safety Grip Socks.

What’s included in the general admission ticket?

The general admission ticket price gives you 60, 90, or 120 minutes of access to all of our Thrillz adventure obstacles (shown at the top of our home page). The arcade, redemption counter, laser tag, gyro ride, and virtual reality roller coaster are separate tickets for purchase in-store.

Is my party deposit refundable?

Party deposits are refundable up to 2 weeks prior to the party date. If a party needs to be rescheduled during that two week period, the deposit can apply to the party reschedule date. If the party needs to be cancelled within that two week period, we can issue the refund in the form of store credit as a gift card.